RETURNS POLICY

What to do if you've received the wrong part, and your rights around defective goods.

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Last updated: 7 July 2026

1. Overview

This Returns Policy explains how to return an incorrectly supplied part, and outlines your statutory rights under the Consumer Protection Act 68 of 2008 ("CPA") in respect of defective, unsafe or substandard goods. It forms part of our Terms & Conditions.

2. Incorrectly Supplied Parts

If you receive the wrong part, it must be reported and returned to us within 4 (four) working days of delivery.

To qualify for a return under this section, the part must:

  • Be in its original, unused condition;
  • Not be damaged;
  • Not be altered or modified in any way; and
  • Not be painted, coated, or refinished.

Parts returned outside the 4 working day window, or that have been damaged, altered, or painted, will not be accepted for return under this section, save for any rights you may separately have under clause 4 (Defective or Unsafe Goods) below.

How to Return an Incorrect Part

  1. Contact us within 4 working days of delivery at sales@arpcdirect.co.za or 060 593 8466, quoting your order number and the part received.
  2. We will confirm whether the part qualifies for return and advise on the return process, including courier arrangements where applicable.
  3. Once the returned part is received and inspected and confirmed to meet the conditions in clause 2, we will arrange for the correct part to be sent, or process a refund, at your election.

Where the incorrect part was supplied due to our error, we will cover the reasonable cost of returning the part to us. Where the incorrect part was ordered in error by the customer (for example, an incorrect vehicle, model, or fitment selected at checkout), the customer is responsible for the cost of returning the part, and the part must still meet the conditions in clause 2 to qualify for a refund or exchange.

3. Non-Returnable Items

The following are not eligible for return under clause 2, except where required by law:

  • Parts that have been installed, fitted, wired in, or used;
  • Parts specially sourced or ordered in for a specific customer;
  • Electrical parts once connected or tested; and
  • Parts missing their original fittings, hardware, or packaging.

4. Defective or Unsafe Goods (Consumer Protection Act)

Nothing in this policy limits your rights under section 56 of the CPA regarding the implied warranty of quality. If a part is found to be defective, unsafe, or does not comply with the standard warranty of quality within six months of delivery, you may, at our reasonable election, be entitled to have the part repaired, replaced, or refunded, in accordance with the CPA.

To claim under this clause, please contact us as soon as reasonably possible after discovering the defect, providing your order details and a description of the fault.

5. Refunds

Approved refunds will be processed to the original payment method via PayFast within a reasonable time of the returned part being received and approved, ordinarily within 7–14 business days. Where a refund relates to a partner/trade account, it will be processed in line with the agreed account terms.

6. Contact Us

If you need to arrange a return, or have a query about this policy, please contact us at sales@arpcdirect.co.za or 060 593 8466, or visit us at one of our branches:

  • 1242 Entobeni Avenue, Die Hoewes, Centurion, 0157
  • 72 Harvey Road, Oranjesig, Bloemfontein, 9301